Wednesday, 26 March 2014

Customer Service isn't a department, its everybodys job.

                           Customer Service, are you getting it?

Customer Service Grata Espresso
Tammy & Zoe
Custom Coffees has been in business for nearly 15 years and prides its self on its customer service record. That customer service ethos has been woven through all aspects of our business and as such has seen steady business growth through great products and great customer service during those 15 years.

Highly recommend custom coffees!! Not only does their coffee make you crave more but their customer service is outstanding!! We use custom coffees at Sweeneys cafe at latrobe uni in Bendigo and love our weekly visits from Tam and the always prompt and helpful service. Thanks guys.    

Hello Custom Coffees Crew,Just wanted to send a quick letter of thanks for sending Brett out to look at the coffee machine at the Bendigo Tramways this week. He was very helpful, as you all have been to us. We really appreciate the extra training and maintenance advice you give us as none of us are trained baristas. Our coffee has been getting great reviews and it's all thanks to you for helping us prefect the perfect cup. Some of us have been to other paid training coffee courses and we've still learned much more from the training and advice you've provided. Thank you so much for going above and beyond just being our coffee bean supplier. We all appreciate it.

The Bendigo Trust Team 

The coffee supply industry usually fails in providing adequate and timely response to client needs. National roasters and ‘Johnny come lately’ suppliers may achieve a churn though various methods, but suppliers who have a great product, who identify the type of relationship a client wants from the start – and then focus on doing it really, really well – will prosper and achieve longevity. Custom Coffees is a shining example.

Grata espresso car

With two Customer Service reps on the road five days a week who's sole job is to look after you and additionaly two sales staff also on the road five days a week, help - if you need it - isn't far away.    

CCHQ's ethos: 

"To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity." 

We absolutely stand by that.


Grata espresso dispatch
Michael &  Matt in dispatch. Hundreds of boxes out the door every week via FastWay Couriers.

Grata Espresso Head Quarters
CCHQ  Bendigo.

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